Privacy Policy & Terms of Use

Privacy Policy

The PG&E Customer Panel is developed and maintained by MarketTools, Inc., on behalf of Pacific Gas and Electric Company ("PG&E"). This Privacy Policy states PG&E and MarketTools' commitment to maintaining the privacy of this online panel community. Your identity and the replies you give to the PG&E Customer Panel are confidential, and will not be released to any third parties other than PG&E and MarketTools, and their third-party service providers, unless required by law or with your prior consent. Your identity and replies will be used for market research purposes only.

We do not release individual information about a panelist unless the individual expressly agrees to such disclosure or it is required by law. In addition, we do not send unsolicited commercial emails, but will send you emails to communicate with you for the purposes of this panel's survey research. PG&E will operate in accordance with CASRO's Code of Standards and Ethics for Survey Research, as well as the Marketing Research Association's Code of Professional Ethics and Practice. We will routinely review our privacy policy and security features and enhance them as necessary. This policy contains the following sections:

1. Information We Gather and Track
PG&E gathers demographic information, such as age, occupation, and other household characteristics, about our panel members when they fill out the Registration Questionnaire and participate in surveys. Panel members may register at the Web site. The Registration Questionnaire and subsequent surveys require panel members to provide us with contact information (such as name, email address, business mailing address, etc.) so that we may communicate with you. Among panel members, we track this information so we can send surveys that correspond to members' qualifications and interests. We also summarize information about the panel to develop statistics, ensuring that the panel is representative of PG&E customers. Email addresses and other contact information are used only when the PG&E Customer Panel needs to communicate with panel members. Neither PG&E nor MarketTools (including their third-party service providers) will sell this information or share it with any other party, unless we are required to do so by law. The communications that panel members receive from the PG&E Customer Panel will concern:

• Opportunities to participate in our surveys
• Information about the results of our surveys
• Communications about compensation for completing our surveys

 Panel members may opt-out of receiving communications from us at any time. Please see the Opt-Out Policy section below.

2. Information We Use and Share
Information is gathered about our panel members as part of our Internet survey and research process. This information is aggregated and analyzed in reports for PG&E. Your survey responses are valuable in understanding the needs, interests and lifestyles of PG&E customers.

We may use third-party service providers and their Web sites so that you can be offered incentives or other rewards for participating in surveys. In order to communicate with you for this purpose, you may also receive emails from the third-party service providers. Your personally identifiable information will be used by our providers only for the purpose of tracking your participation and redeeming rewards. Your privacy is protected by our providers' written commitments that they will not share your personally identifiable information and will use the information only for the purpose of providing you with rewards. We do not provide your personally identifiable information to third parties for telemarketing, email or direct mail solicitation.

3. Opt-out Policy
Our site provides users the ability to opt-out of receiving communications from the PG&E Customer Panel. Instructions on how to unsubscribe from the PG&E Customer Panel are identified in every email sent to panel members. Panel members can also opt-out by sending an email to optout@pgecustomerpanel.com with the word "Remove" in the subject line.

4. Modifying Your Information
If you wish to modify or update information you have previously provided, please visit the www.pgecustomerpanel.com Web site, login, and update your information. You can also email us at any time at support@pgecustomerpanel.com.

5. Security Measures
We use modern security technology to protect the personally identifiable information submitted to us, both during transmission and once we receive it. The data we collect is protected through the use of firewalls and passwords, among other things. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we are vigilant in protecting your personally identifiable information, we cannot guarantee its absolute security.

6. Contact Information
If you have any questions about this Privacy Policy, the practices of this Web site or any other concerns or issues, please contact support@pgecustomerpanel.com. Thank you for agreeing to serve on the PG&E Customer Panel and for participating in our studies. Your opinions are very valuable to us.

We reserve the right to change this Privacy Policy at any time without notice. Please check back from time to time to ensure you are aware of any updates or changes to our Privacy Policy.